1. How are shipping costs calculated? Shipping costs are calculated automatically based on the value of the products purchased. For purchases under €149 ( euros ), the standard shipping cost is €12.50 ( euros ). Standard delivery includes an email from the courier confirming the product's receipt and providing a tracking code.
2. Is delivery to the floor or to the kerbside? Delivery is always curbside. If your order contains products weighing up to 15 kg, the carrier may ( at its discretion ) choose to deliver the package to your floor, but this is not a guaranteed service as it is at the discretion of the individual carrier. In all other cases, delivery takes place curbside.
3. Is it possible to be notified by telephone by the courier? When ordering, you can request a telephone notification at a cost of €4 ( euro ).
4. Can I purchase products at your store? Yes, of course, our customers are always welcome. You can find our opening hours on the Store Hours page or in the Where We Are section.
5. Do you ship internationally? We can ship products abroad. In this case, please send a contact request or a simple email to info@dadolo.com indicating: Product , Quantity , Destination Country , City , and ZIP Code .
6. How long will it take for my goods to be delivered? All orders placed and paid for by 12:00 PM are shipped the same day and delivered the following day, except for Sicily, Sardinia, Calabria, the smaller islands, and remote locations. These locations typically require 48-72 hours.
B - Payments
1. Are payments on Dadolo.com secure? All payments made with any type of credit card are processed through the PayPal payment system, where ongoing anti-fraud checks are performed. Dadolo.com reserves the right to request a copy of its customers' identity documents and a copy of their credit card. Furthermore, credit card purchases are processed via a secure server that uses 128-bit SSL (Secure Socket Layer) protection. This protocol prevents the interception, modification, or falsification of information. Dadolo.com neither receives nor stores the credit card information used by its customers, as it is transmitted directly to PayPal 's servers.
2. How can I pay on Dadolo.com ? The accepted payment methods are: Credit card , Paypal , Advance bank transfer .
3. Can I pay by cash on delivery ? It is not possible to pay by cash on delivery .
4. Can I pay by topping up a Postepay card? We do not accept Postepay credit card top-ups, but if you have a prepaid Postepay card, you can use it as a regular credit card to make payments.
C - Personal data
1. Can I request an invoice? Yes, you can request an invoice when placing your order. If you don't request one at the time, you can request one within the month of the order. Invoices cannot be issued for orders processed in the month prior to the order.
2. Can I cancel my registration? Yes, of course, you can cancel your registration by accessing your personal area.
D - Order Management
1. Where can I find my order number?
You can find your order number in the email we sent you confirming receipt of your order.
You can also find your order number in your personal area in the " Your Orders " section.
Additionally, you can find your order number in the header of the invoice we sent you by email when your order was processed.
2. I need to make a change to my order, is this possible? Yes, you can make changes to your order up until it's processed. Once it's processed, you can no longer make changes. To request changes to your order, send us an email to help@dadolo.com or call us at (+39) 0544455445 .
3. I chose advance bank transfer as payment. Do I need to send a receipt? Sending the receipt helps us expedite and secure the product. It doesn't constitute proof of payment; we wait for the full amount to be credited to our account before shipping your order.
E - Evasion and deliveries
1. How do I know which carrier my goods have been entrusted to? All Dadolo.com merchandise is delivered by TNT and Bartolini couriers.
2. Where can I find the tracking number? By logging into your personal area and viewing your order, you'll see your shipment tracking code. The code was also sent to you in the shipping confirmation email and by TNT.
F - Invoices
1. Where can I find the invoice for my order? The invoice or payment receipt is sent by email once your order is shipped. If you wish to reprint the invoice, simply log in to your personal area and view your orders.
2. If I enter the wrong information, can I request a reissue of the invoice? Changes to your details can be made by sending an email to amministrazione@dadolo.com no later than the month in which the order was placed.
3. I placed an order on Dadolo.com . Will you send me an invoice? Dadolo.com sends the invoice or payment receipt by email. The invoice is sent whenever the customer requests it on our systems. For tax purposes, issuing a document certifying payment is sufficient and allows the warranty on the purchased products to be valid.
G - Upon arrival of the package
1. What should I do when my package arrives? Upon delivery of the package, its integrity and the number of packages indicated in the shipping email or on the label on any package must be checked.
Damaged, wet, crushed, unpackaged, dented, punctured or damaged package. In this case, the package must be accepted by writing on the waybill or on the electronic terminal that the package is " accepted subject to inspection because the package is damaged or wet or crushed or unpackaged or dented or perforated or not intact ". Many couriers require you to sign an electronic reservation. Make sure the reservation is specific and not generic.
All parcels showing anomalies must be accepted with reservations as specified above.
Neck apparently intact. In this case the package must be accepted with a general reservation for inspection, indicating. The procedure is no different from the one indicated above but differs in the wording to be added: " I accept subject to inspection because it is not possible to view the integrity of the package inside the package ".
All reports must be made no later than 8 working days after receiving the goods.
This procedure is very important to take advantage of our fully insured service, which allows us to replace any products damaged during shipping. Without the reservation of inspection, no complaints or requests for replacements due to damage during shipping will be accepted.
2. Does the courier wait for me to open the package? The courier does not wait for the packages to be opened.
H - Withdrawal and Guarantees
1. How can I exercise my right of withdrawal? Private customers may exercise the right of withdrawal, provided that the product is returned intact and complete in all its parts, including the accessories. You can exercise this right within 14 days of receiving the goods . The goods must be returned within 14 days in their original and intact packaging . Shipping is at your expense
2. How does the warranty work? All products sold by Dadolo.com are covered by a 24-month warranty (or 12 months if the customer purchases with a VAT number) for defects of conformity, pursuant to Legislative Decree no. 206/05.
3. Do I have to pay to send the product back to you? Yes, shipping costs and the cost of returning the goods to Dadolo.com are the responsibility of the customer.
The shipping address is: Tuttoverde srl Via A. Fortis 2 (Bassette Area) 48123 - Ravenna
